Privacy Policy

Your privacy matters to us. This policy explains how ArborStone Delano Tree Service collects, uses, and protects your personal information when you use our services or visit our website.

Information We Collect

We collect information that you provide directly to us when you request a quote, schedule services, or contact us. This may include:

• Your name and contact information (phone number, email address, mailing address)
• Property address where services will be performed
• Details about the tree work you need
• Payment information when you pay for services
• Photos or documents you share with us related to your tree care needs

How We Use Your Information

We use the information we collect to provide you with excellent tree care services. Specifically, we use your information to:

• Prepare accurate estimates and quotes for your project
• Schedule and perform tree services at your property
• Communicate with you about your service appointment
• Process payments for completed work
• Send you updates, safety information, or special offers (only if you opt in)
• Improve our services and customer experience
• Comply with legal obligations and resolve disputes

How We Share Your Information

We do not sell your personal information to third parties. We may share your information only in these limited situations:

• With service providers who help us run our business (payment processors, scheduling tools)
• With subcontractors or specialists when needed to complete your project
• With insurance companies if there is a claim related to work performed
• When required by law or to protect our legal rights
• With your permission for any other purpose

Any third parties we work with are required to protect your information and use it only for the purposes we specify.

Website and Cookies

Our website may use cookies and similar technologies to improve your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

How We Protect Your Information

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. This includes:

• Secure storage of physical and digital records
• Limited access to personal information (only employees who need it can see it)
• Secure payment processing through trusted third-party providers
• Regular review of our security practices

While we work hard to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

Your Rights and Choices

You have control over your personal information. You can:

• Request to see what information we have about you
• Ask us to correct inaccurate information
• Request deletion of your information (subject to legal and business requirements)
• Opt out of marketing communications at any time
• Choose not to provide certain information (though this may limit our ability to serve you)

To exercise any of these rights, please contact us using the information provided below.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately and we will delete it.

How Long We Keep Your Information

We keep your information only as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or destroy it.

Changes to This Privacy Policy

We may update this privacy policy from time to time. When we make changes, we will post the updated policy on our website with a new effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.